March 8, 2017 - 2:00 PM
March 8, 2017 - 3:00 PM
Creating and Managing High Quality Software Release Notes in Complex Environments
As a company managing and releasing regular updates to our product, across multiple versions and feature tiers, we understand how challenging it can be to keep users and customers up to date with changes in real-time. Yet, we also know that this is a critical activity for many companies that can affect revenue, customer satisfaction, and retention. Known as ‘release notes’, these updates are particularly suited to authoring and management in a structured component content management system (CCMS).
Every year software users are becoming savvier and are requesting that companies provide more detailed information about updates. Users want to know what is new, what has been improved, and what bugs have been fixed. Creating high quality release notes is an opportunity to wow your customers and give them confidence the product is advancing and their feedback is making an impact. Release notes are also a marketing opportunity. By including more than just a list of changes, release notes can become promotional material for prospective customers. However, most companies fail to create these materials because it often falls behind documentation timelines and other deliverables. And for most software companies that create and support multiple versions of a product, tiers, or product lines, the task of managing all the different versions of release notes, ensuring they are consistent with the documentation and relevant to the user can be very daunting. Writers often resort to copying and pasting information between documents which becomes increasingly hard to keep consistent and manage over time.
In this presentation we will talk about strategies for creating and organizing release notes so they are friendly to the end-user. We will discuss how we can use structured content formats like DITA to improve this process, and re-use content between multiple versions of release notes and the documentation. And lastly, we will show how parts of this process can be automated within a component content management system (CCMS) to generate new release notes, when needed, to remove costly and error-prone copy and paste processes.
Frequently Asked Questions
When do education events take place?
Webinars are held every Wednesday afternoon from 2-3 PM EDT/EST (GMT-4/5).
A majority of online courses are held Tuesdays-Thursdays between 10:00 AM-1:00 PM EDT/EST (GMT-4/5), as to not conflict with webinar times.
When will I receive the Adobe Connect instructions for an event?
Registered attendees will receive the Adobe Connect instructions three (3) hours before the webinar begins, approximately at 11:00 AM EDT/EST.
Registered attendees will receive the Adobe Connect instructions one (1) day before the online course begins.
To participate in a webinar and an online course, you must be able to access Adobe Connect, STC’s online meeting space. You can test your Adobe Connect connection here. Adobe Connect is a standard web seminar tool (no separate download required) and all you need is a reliable Internet connection and phone line, or a computer with VoIP capabilities.
I registered for an online course, what are my next steps?
Once you register for an online course, you will receive a confirmation receipt that day. A majority of our online courses uses Moodle, STC’s course management site, which attendees will receive the login instructions two (2) days before the course begins.
If you cannot access Adobe Connect and/or Moodle (as needed), then you will not be able to successfully complete an online course.
I registered for a webinar, but will be unable to attend. Will a recording be available?
If a registered attendee is unable to attend a webinar that day, they will receive an email with a link to the recording, and an evaluation link along with the PDF of the presentation.
I registered for a webinar and/or an online course, but cannot attend at that time. Will I receive a refund?
If a registered attendee is unable to attend a webinar and/or an online course, the cost is transferable to a future event, but is not refundable. Online registration closes one-two business days before the education event begins.
I want to take a specific course that isn't listed online. Will it be offered in the future?
STC rotates its courses every year as we try to offer the most popular ones within the first half of the year. Online courses are subject to change or are offered more than once per quarter. If a course is not listed, STC will offer it again in the following year.
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