August 21, 2013 - 2:00 PM
Address9401 Lee Highway, Suite 300, Fairfax, VA 22031 View map
Customer Journey Maps visually illustrate your customer’s experience using your product. We’ll define customer journey maps, their components, and how to create them. We’ll discuss the benefits of customer journey maps and how we can measure success. Finally, you’ll create a customer journey map for a real-world situation.