Your Customer's Success Starts with Your Team's Success

Speakers

Stacey Seronick
Content Strategist, Wells Fargo Bank, N.A.

Start

May 31, 2017 - 2:00 PM

End

May 31, 2017 - 3:00 PM

Your Customer’s Success Starts with Your Team’s Success

What does it mean to be a “successful” employee? Many organizations rely on standard KPIs in order to quantify and measure how effective an employee is in her role. But how well do KPIs align with an individual’s definition and sense of success? When there’s a mismatch between how organizations and their employees define success, employees can become dispirited and disengage from work.  If your employees aren’t engaged, they’re not happy. If they’re not happy, their work suffers, there are higher turnover rates, and you may even be confronting the possibility of sabotage, theft, or worse.

We will talk about success, and why it’s important that you and your teams feel successful and engaged. We will try to define what success means to each of us, and then I’ll share some exercises for both collocated and remote teams which you can take back to the office and use to help build engagement and understand how you can help yourself and others to feel successful, regardless of how your business may define that term.

Attendees should takeaway the following:

  • How to help a team be greater (and more creative) than the sum of its parts
  • Content Strategist as Team Listener
  • Helping your team empathize with each other, even if you’re all remote workers

Frequently Asked Questions

When do education events take place?

Webinars are held every Wednesday afternoon from 2-3 PM EDT/EST (GMT-4/5).

A majority of online courses are held Tuesdays-Thursdays between 10:00 AM-1:00 PM EDT/EST (GMT-4/5), as to not conflict with webinar times.

When will I receive the Adobe Connect instructions for an event?

Registered attendees will receive the Adobe Connect instructions three (3) hours before the webinar begins, approximately at 11:00 AM EDT/EST.

Registered attendees will receive the Adobe Connect instructions one (1) day before the online course begins.

To participate in a webinar and an online course, you must be able to access Adobe Connect, STC’s online meeting space. You can test your Adobe Connect connection here. Adobe Connect is a standard web seminar tool (no separate download required) and all you need is a reliable Internet connection and phone line, or a computer with VoIP capabilities.

I registered for an online course, what are my next steps?

Once you register for an online course, you will receive a confirmation receipt that day. A majority of our online courses uses Moodle, STC’s course management site, which attendees will receive the login instructions two (2) days before the course begins.

If you cannot access Adobe Connect and/or Moodle (as needed), then you will not be able to successfully complete an online course.

I registered for a webinar, but will be unable to attend. Will a recording be available?

If a registered attendee is unable to attend a webinar that day, they will receive an email with a link to the recording, and an evaluation link along with the PDF of the presentation.

I registered for a webinar and/or an online course, but cannot attend at that time. Will I receive a refund?

If a registered attendee is unable to attend a webinar and/or an online course, the cost is transferable to a future event, but is not refundable. Online registration closes one-two business days before the education event begins.

I want to take a specific course that isn't listed online. Will it be offered in the future?

STC rotates its courses every year as we try to offer the most popular ones within the first half of the year. Online courses are subject to change or are offered more than once per quarter. If a course is not listed, STC will offer it again in the following year.

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