December 8, 2021 - 12:00 PM
December 8, 2021 - 1:00 PM
FREE FOR STC MEMBERS: Disrupting the Content Experience for Your Users
Wednesday 8 December 2021 at 12 Noon EDT (GMT-5)
This webinar is sponsored by Whatfix
Three masons were laying bricks. During their break, a passerby asked each one individually – “what are you up to?”. One mason replied – “I'm building a wall”. Another replied – “I'm building a room”. But the third brick-layer replied – “I'm building a castle!”.
When you create content for your users, do you have the castle in mind? Do your users see the castle? How do you know? It doesn't matter if you use DITA, or if it's all in XML. If your content is not getting read, then all the effort you put into creating content isn't of much use. Which is where you need to disrupt things a bit. Because if you did what you always did, you may not even get what you always got!
At the end of the day, if a customer does not use a product feature it's usually one of two reasons.
- One – they aren't informed enough.
- The other is they are informed but choose not to.
In this webinar, we'll show you how to solve the first part of the problem, in half the time. And we'll show you how you can check this too.And that's only the tip of the iceberg.
This webinar is sponsored by Whatfix and free for all STC members.
Frequently Asked Questions
When do education events take place?
Webinars are held every Wednesday afternoon from 2-3 PM EDT/EST (GMT-4/5).
A majority of online courses are held Tuesdays-Thursdays between 10:00 AM-1:00 PM EDT/EST (GMT-4/5), as to not conflict with webinar times.
When will I receive the GoTo Webinar instructions for an event?
Registered attendees will receive the GoTo Webinar instructions three (3) hours before the webinar begins, approximately at 11:00 AM EDT/EST.
Registered attendees will receive the GoTo Webinar instructions one (1) day before the online course begins.
To participate in a webinar and an online course, you must be able to access GoTo Webinar, STC's online meeting space. GoTo Webinar is a standard web seminar tool (no separate download required) and all you need is a reliable Internet connection and phone line, or a computer with VoIP capabilities.
I registered for an online course, what are my next steps?
Once you register for an online course, you will receive a confirmation receipt that day. A majority of our online courses uses Moodle, STC's course management site, which attendees will receive the login instructions two (2) days before the course begins.
If you cannot access Adobe Connect and/or Moodle (as needed), then you will not be able to successfully complete an online course.
I registered for a webinar, but will be unable to attend. Will a recording be available?
If a registered attendee is unable to attend a webinar that day, they will receive an email with a link to the recording, and an evaluation link along with the PDF of the presentation.
I registered for a webinar and/or an online course, but cannot attend at that time. Will I receive a refund?
If a registered attendee is unable to attend a webinar and/or an online course, the cost is transferable to a future event, but is not refundable. Online registration closes one-two business days before the education event begins.
I want to take a specific course that isn't listed online. Will it be offered in the future?
STC rotates its courses every year as we try to offer the most popular ones within the first half of the year. Online courses are subject to change or are offered more than once per quarter. If a course is not listed, STC will offer it again in the following year.
Have an Education Question? Contact Us!