Documentation is Dead! or: How I learned to Stop Worrying and Love the Technology

Speakers

Joe Barkai
Technology and Business Analyst, Consultant and Blogger

Start

July 27, 2016 - 2:00 PM

End

July 27, 2016 - 3:00 PM

It’s not business as usual. Technology innovations from mobile platforms to the Internet of Things to Augmented Reality, are challenging almost every aspect of authoring and delivering technical content. Furthermore, user expectations, especially of millennials, are evolving and traditional means of delivering technical content are no longer meeting their needs.

In this webinar, I will discuss the reasons for the widening gap in the ability of traditional technical content to fulfil the needs of users, operators and maintainers of complex products. I will then discuss the role of emerging technologies such as the Internet of Things and Augmented Reality in closing this knowledge gap, and propose a content strategy that focuses on improving the efficacy and utility of technical information.

Attendees will learn about:

  • The causes and symptoms of technical knowledge gap in operating and maintain complex equipment, and why traditional content is unable to bridge this gap cost-effectively
  • The role of different technologies in communicating and augmenting technical content
  • Practical approaches to develop and deploy technology to improve the efficacy and utility of technical information.

Frequently Asked Questions

When do education events take place?

Webinars are held every Wednesday afternoon from 2-3 PM EDT/EST (GMT-4/5).

A majority of online courses are held Tuesdays-Thursdays between 10:00 AM-1:00 PM EDT/EST (GMT-4/5), as to not conflict with webinar times.

When will I receive the Adobe Connect instructions for an event?

Registered attendees will receive the Adobe Connect instructions three (3) hours before the webinar begins, approximately at 11:00 AM EDT/EST.

Registered attendees will receive the Adobe Connect instructions one (1) day before the online course begins.

To participate in a webinar and an online course, you must be able to access Adobe Connect, STC’s online meeting space. You can test your Adobe Connect connection here. Adobe Connect is a standard web seminar tool (no separate download required) and all you need is a reliable Internet connection and phone line, or a computer with VoIP capabilities.

I registered for an online course, what are my next steps?

Once you register for an online course, you will receive a confirmation receipt that day. A majority of our online courses uses Moodle, STC’s course management site, which attendees will receive the login instructions two (2) days before the course begins.

If you cannot access Adobe Connect and/or Moodle (as needed), then you will not be able to successfully complete an online course.

I registered for a webinar, but will be unable to attend. Will a recording be available?

If a registered attendee is unable to attend a webinar that day, they will receive an email with a link to the recording, and an evaluation link along with the PDF of the presentation.

I registered for a webinar and/or an online course, but cannot attend at that time. Will I receive a refund?

If a registered attendee is unable to attend a webinar and/or an online course, the cost is transferable to a future event, but is not refundable.  Online registration closes one-two business days before the education event begins.

I want to take a specific course that isn't listed online. Will it be offered in the future?

STC rotates its courses every year as we try to offer the most popular ones within the first half of the year. Online courses are subject to change or are offered more than once per quarter. If a course is not listed, STC will offer it again in the following year.

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The Society for Technical Communication advances technical communication as the discipline of transforming complex information into usable content for products, processes, and services.

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