Making Sense of Documentation Quality

Speakers

Start

February 9, 2022 - 12:00 PM

End

February 9, 2022 - 1:00 PM

Making Sense of Documentation Quality

Wednesday, 9 February 2022; 12 Noon to 1:00 PM Eastern time (GMT-5)

This webinar describes the concepts of documentation quality, discusses how to take measurements, differentiates between product, process, and professional quality with practical examples of each, and offers these categories as a useful framework for classifying candidate metrics.

The objectives of this webinar are

  • Review the characteristics of a metric so attendees can select valid ones
  • Provide a classification framework for documentation quality metrics
  • Offer attendees examples of common, useful quality metrics

The takeaways from this webinar will be:

  • An understanding of what makes for a valid and useful metric
  • A framework to classify protential metrics as either product, process, and professional
  • A test for selecting metrics for the attendee’s environment

For current CPTC certificants: This webinar provides 2 CEUs for recertification, in the Project Planning core competency area.

Frequently Asked Questions

When do education events take place?

Webinars are held on a variety of days. The times are always published as Eastern time (GMT-5/-4)

A majority of online courses are held at times as to not conflict with webinar times.

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Registered attendees for webinars will receive the GoTo Webinar instructions shortly after they have completed the registration. An email will be sent from “STC Education Department”.

Registered attendees for online course will receive the logon instructions for the live sessions and learning management site at least one (1) day before the online course begins.

To participate in a webinar and an online course, you must be able to access GoTo Webinar or GoTo Meeting, STC’s online meeting space. Check system requirements for GoTo Webinar and GoTo Meeting prior to joining. GoTo Webinar and GoTo Meeting are a standard web seminar tool (no separate download required) and all you need is a reliable Internet connection and phone line, or a computer with VoIP capabilities.

I registered for an online course, what are my next steps?

Once you register for an online course, you will receive a confirmation receipt that day. Attendees will receive the login instructions for STC’s learning management site at least one (1) days before the course begins.

I registered for a webinar, but will be unable to attend. Will a recording be available?

All webinar registered attendees receive an email with a link to the recording, and an evaluation link following the webinar.

I registered for an online course, but cannot attend at that time. Will I receive a refund?

If you are unable to attend the live sessions for an online course, the instructor may allow you to view the recordings of the sessions as an alternative. If you decide you want to cancel your registration you must do this prior to the second session. You will receive a refund, minus a $75 administrative fee. STC will also consider transferring your registration fee to another online course. This option is available only for courses in the same calendar year.

I want to take a specific course that isn't listed online. Will it be offered in the future?

STC rotates its courses every year as we try to offer the most popular ones within the first half of the year. Online courses are subject to change or are offered more than once per quarter. If a course is not listed, STC may offer it again in the following year.

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