Five Ways to Make Yourself Indispensable to Your Clients or Company


Beth Agnew
CPTC, Professor, Seneca College of Applied Arts and Technology


June 21, 2017 - 2:00 PM


June 21, 2017 - 3:00 PM

Five Ways to Make Yourself Indispensable to Your Clients or Company

When we do our jobs right, technical communicators are often invisible within an organization. Even clients sometimes wonder what our work entails. Stand out from the pack with a few key techniques to make yourself more valuable in the workplace. Whether you’re an introvert or an extrovert, adopting a new mindset about what you do on the job can give you an edge over your competition and make you both memorable and indispensable. You have a constellation of cross-functional skills – ensure you’re utilizing them to your advantage.

In this fast-moving presentation you’ll learn how to leverage your current abilities to make you more effective as not just a technical communicator but as a business consultant. Multi-level thinking, streamlining business processes, and applying successful strategies from other industries are just three of the ways that you can enhance your value on any project. How many times have you been asked to “just clean up the typos” but you discovered flaws in organization, logic, content development, and navigation? You already do more than requested; make sure your company and your client know how much you add to their bottom line. Help them see that technical communication is a potential profit center, instead of a cost they must bear.

These five strategies for ramping up your game will help you be more productive, more engaged, and ultimately, more employable.

Frequently Asked Questions

When do education events take place?

Webinars are held every Wednesday afternoon from 2-3 PM EDT/EST (GMT-4/5).

A majority of online courses are held Tuesdays-Thursdays between 10:00 AM-1:00 PM EDT/EST (GMT-4/5), as to not conflict with webinar times.

When will I receive the Adobe Connect instructions for an event?

Registered attendees will receive the Adobe Connect instructions three (3) hours before the webinar begins, approximately at 11:00 AM EDT/EST.

Registered attendees will receive the Adobe Connect instructions one (1) day before the online course begins.

To participate in a webinar and an online course, you must be able to access Adobe Connect, STC's online meeting space. You can test your Adobe Connect connection here. Adobe Connect is a standard web seminar tool (no separate download required) and all you need is a reliable Internet connection and phone line, or a computer with VoIP capabilities.

I registered for an online course, what are my next steps?

Once you register for an online course, you will receive a confirmation receipt that day. A majority of our online courses uses Moodle, STC's course management site, which attendees will receive the login instructions two (2) days before the course begins.

If you cannot access Adobe Connect and/or Moodle (as needed), then you will not be able to successfully complete an online course.

I registered for a webinar, but will be unable to attend. Will a recording be available?

If a registered attendee is unable to attend a webinar that day, they will receive an email with a link to the recording, and an evaluation link along with the PDF of the presentation.

I registered for a webinar and/or an online course, but cannot attend at that time. Will I receive a refund?

If a registered attendee is unable to attend a webinar and/or an online course, the cost is transferable to a future event, but is not refundable. Online registration closes one-two business days before the education event begins.

I want to take a specific course that isn't listed online. Will it be offered in the future?

STC rotates its courses every year as we try to offer the most popular ones within the first half of the year. Online courses are subject to change or are offered more than once per quarter. If a course is not listed, STC will offer it again in the following year.

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The Society for Technical Communication advances technical communication as the discipline of transforming complex information into usable content for products, processes, and services.