SME Management: How to Work With Subject Matter Experts

Speakers

Juan Carlos Mavo
Juan Carlos Mavo
Learning Technology Specialist at University of Toronto School of Continuing Studies

Start

March 13, 2020 - 1:00 PM

End

March 13, 2020 - 2:00 PM

SME Management: How to Work With Subject Matter Experts

As instructional designers and content writers, we often get the unique opportunity to get exposed to volumes of knowledge in raw format from the most diverse areas. This knowledge is passed to us by Subject Matter Experts (SMEs) that might not have the competence to describe it, format it, and transmit it in a way that others can understand and more importantly, apply it to solve problems and challenges in their lives. In that sense, we help bridge the gap in knowledge management: from tacit knowledge to explicit knowledge.

Such an admirable job comes with a caveat. SMEs might have limited time to work with us, or perhaps is not willing to do it. Sometimes they are just not the best expert to work with us. How can we work with them and achieve our goals under these conditions?

This webinar will guide you to:

  • Identify levels of competence on SMEs
  • Describe specific challenges in SME management
  • Apply strategies to overcome such challenges

About the Presenter

Juan Carlos Mavo has always been interested in Instructional Design Systems, a concept he has extensively explored as a Professor, Researcher, Corporate Trainer, eLearning Developer, and Learning Technology consultant. Originally from Venezuela, he put forward the idea of offering undergraduate students with a framework that would allow them to pursue education through the Internet, which helped start an Online Distance Education Unit almost 20 years ago when no one else was speaking about it. He has worked in the online education and eLearning realms since then, offering his expertise and guidance to individuals and organizations in search of new approaches and efficiencies in these fields.  Building his career in roles both in academia and the corporate world, he became a Learning Architect and upon moving to Canada in 2012 he has been deeply interested in the analysis of the intersection between Learning & Development and Continuing Education.

Juan has talked about his experience in conferences sponsored by prestigious organizations like the Association for Talent Development (ATD), the University Professional and Continuing Education Association (UPCEA), and the Canadian Association for University Continuing Education (CAUCE).

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