Speakers
Karla Reis
Senior User Assistance Developer, SAPStart
January 30, 2019 - 2:00 PM
End
January 30, 2019 - 3:00 PM
Increasing User Assistance Visibility
This presentation is about a project that aimed at making it easier for customers to consume our content; and thus boosting technical writers visibility and standing with internal stakeholders. We wanted a data-driven approach rather than working on assumptions, so we started with customer research, and then piloted our findings.
The results of this project were so impressive that they transformed our stakeholders into advocates for our cause, and who are now willing to voice their belief that good user assistance is beneficial not only to users but to the company as a whole.
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