October 8, 2019 - 1:00 PM
October 8, 2019 - 2:00 PM
Measuring and Improving the Quality and Completeness of Your Documentation
My boss, the King of Continuous Improvement, threw down the gauntlet when we set my goals for last year. He asked me to come up with tangible ways to measure and improve the quality and completeness of our user documentation. We all know that measuring documentation is an extraordinary complicated thing to do. And just how do we know our documentation is complete? In this session, I will share with the several initiatives my team took to tackle this challenge with hopes of inspiring you to take a fresh look at how you might improve the performance of your own team and the satisfaction of your customers with the content you produce.
- Examples of some metrics to measure the work of your team and the success of your documentation
- Several samples of initiatives aimed at improving your documentation and by extension your customer satisfaction
Frequently Asked Questions
When do education events take place?
Webinars are held every Wednesday afternoon from 2-3 PM EDT/EST (GMT-4/5).
A majority of online courses are held Tuesdays-Thursdays between 10:00 AM-1:00 PM EDT/EST (GMT-4/5), as to not conflict with webinar times.
When will I receive the GoTo Webinar/GoTo Meeting instructions for an event?
Registered attendees will receive the GoTo Webinar instructions three (3) hours before the webinar begins.
Registered attendees will receive the GoTo Meeting instructions one (1) day before the online course begins.
To participate in a webinar and an online course, you must be able to access GoTo Webinar or GoTo Meeting, STC’s online meeting space. Check system requirements for GoTo Webinar and GoTo Meeting prior to joining. GoTo Webinar and GoTo Meeting are a standard web seminar tool (no separate download required) and all you need is a reliable Internet connection and phone line, or a computer with VoIP capabilities.
I registered for an online course, what are my next steps?
Once you register for an online course, you will receive a confirmation receipt that day. A majority of our online courses uses Moodle, STC’s course management site, which attendees will receive the login instructions two (2) days before the course begins.
If you cannot access Adobe Connect and/or Moodle (as needed), then you will not be able to successfully complete an online course.
I registered for a webinar, but will be unable to attend. Will a recording be available?
If a registered attendee is unable to attend a webinar that day, they will receive an email with a link to the recording, and an evaluation link along with the PDF of the presentation.
I registered for a webinar and/or an online course, but cannot attend at that time. Will I receive a refund?
If a registered attendee is unable to attend a webinar and/or an online course, the cost is transferable to a future event, but is not refundable. Online registration closes one-two business days before the education event begins.
I want to take a specific course that isn't listed online. Will it be offered in the future?
STC rotates its courses every year as we try to offer the most popular ones within the first half of the year. Online courses are subject to change or are offered more than once per quarter. If a course is not listed, STC will offer it again in the following year.
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