Measuring and Improving the Quality and Completeness of Your Documentation

Speakers

Barbara Giammona
Sr. Manager Technical Publications & Communications Schneider Electric Process Automation

Start

October 8, 2019 - 1:00 PM

End

October 8, 2019 - 2:00 PM

Measuring and Improving the Quality and Completeness of Your Documentation

My boss, the King of Continuous Improvement, threw down the gauntlet when we set my goals for last year. He asked me to come up with tangible ways to measure and improve the quality and completeness of our user documentation. We all know that measuring documentation is an extraordinary complicated thing to do. And just how do we know our documentation is complete? In this session, I will share with the several initiatives my team took to tackle this challenge with hopes of inspiring you to take a fresh look at how you might improve the performance of your own team and the satisfaction of your customers with the content you produce.

Session Takeaways:

  • Examples of some metrics to measure the work of your team and the success of your documentation
  • Several samples of initiatives aimed at improving your documentation and by extension your customer satisfaction

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