FROM COMPREHENSIVE TO CLARITY:MOVING TO TARGETED DOCUMENTATION

Targeted documentation provides sufficient information for customers to use products effectively to achieve their goals. It embraces the tenets of minimalist documentation and is based on thoroughly understanding your users and their needs. This type of documentation gives specific information when and where necessary, documents best practices, provides extensive and relevant examples, and does not document the obvious or easily discoverable. This presentation gives an overview of what targeted documentation is, how to create or convert to targeted documentation libraries, and how it can help improve the overall user experience and reduce costs.