PLUGGING OUR BLACK HOLES OF KNOWLEDGE

For most of our history, we have designed linear, sequential learning systems, starting with beginners' level and progressing to advanced. But the Web lets us quickly find morsels of information out of sequence, without the context to understand it. We all have “quantum black holes” in our knowledge bases, which we fill in using a variety of strategies, mostly improvised.

This presentation focuses on techniques for designing information to integrate into this world of “standalone chunks” that comes from a “new” user interaction model and a new type of user/learner.

This webinar will show you:

• How our brain works to fill in the gaps
• What real mastery means, and why most of our user/learners don't have it
• Information design techniques for this real world of “black holes”
• How we can integrate user assistance and training to create high added value and attain mastery