Remote Usability Testing on a Budget


May 26, 2021 - 12:00 PM


May 26, 2021 - 1:00 PM

Remote Usability Testing on a Budget

Wednesday, 26 May 2021 12 Noon to 1:00 PM Eastern time (GMT-4)

When the world shut down due to the COVID-19 pandemic, technical communicators did not stop working. If anything, technical communicators became even more essential as the shift to an online work environment became an increasingly necessary aspect of most professional organizations. This shift toward online work environments made the technical communicator’s job more difficult when considering issues of usability and usability testing.

In a 2019 Pew Research Center study indicates almost 81% of Americans own a smartphone and will more than likely be attempting to do some of their remote work on their smartphones. This, again, causes a problem for technical communicators. Technical communicators help ensure their work and the applications they support are in fact usable on an array of mobile technologies. But how can a usability specialist conduct a remote usability testing session on a smartphone?

During this webinar, Jeff Bacha will address both of the issues identified above and will offer tips and suggestions—as well as recommend some budget friendly software—for conducting remote usability tests. Included in the presentation will be an overview of some options technical communicators can use to remotely test their products on a typical desktop computer. Also it will be demonstrated how technical communicators can use some of those same techniques to conduct remote usability test on mobile technologies. Both topics should be useful to anyone as they prepare for the post-pandemic workplace environment.

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