March 20, 2019 - 2:00 PM
March 20, 2019 - 3:00 PM
Seven Things a Technical Communicator Should Never Say
I have managed and mentored Technical Communicators for close to four decades. It’s a profession many of us fall into “by accident,” and some of us, knowing our skills and temperaments, choose “on purpose.” Regardless of how you got here, we all have some things in common:
(Here I have a list, but will solicit ideas interactively from the audience)
- Tail of the dog – last part of every project
- Role seen as clerical or easy – special skills not recognized
- Not well funded – out of date tools, technologies
- Not allowed to innovate
- Seen as a needed cost that must be minimized
- Subject to being offshored
- Not strategically placed in our organization
- Often not managed by the best managers
Because of these challenges of our profession, we can become victims, feel helpless, be afraid of change, get “stuck” in our careers because we don’t grow our professional and technical skills, and turn into the dreaded Whiners, the negative folks, the complainers.
Certainly, whining and complaining are not the characteristics of the rising star in the workplace.
With that in mind, I’d like to remind you of the seven things you should never say in the workplace:
The “Seven Things” are essentially:
- That’s not my job
- No one reads the manual, anyway
- We’re just the Technical Communicators
- But that’s the information they gave me
- We’ve always/never done it that way
- It must be perfect
(This came from my own original list and from a survey of a small random sampling of TC’s I’ve worked with over the years. And for each “Don’t say this,” I will have a “But do say/do THIS.” So, my message ends up being positive rather than negative. I want this to be a fun and inspiring conversation. I also plan to solicit a comment or two from the audience on each point, time permitting.)
Finally, I will recognize that it is dangerous to say “Never say NO.” There are definitely things you should say NO to – but the important thing is to know how to politely, confidently, and positively, say NO when you are asked to do things that don’t advance the cause of your customers or your career.
After this session, you will:
- Be inspired to go home and proudly wave the “Team Technical Communicator” flag in your organization because you will be freshly reminded of the value of what you contribute each day.
- Be reinvigorated because not only will you hear what NOT to say, you will also hear what TO say to help advance your career and raise your professional status.
- Be exhausted from laughing at yourself, your colleagues, and the realities of our day-to-day professional lives.
Frequently Asked Questions
When do education events take place?
Webinars are held every Wednesday afternoon from 2-3 PM EDT/EST (GMT-4/5).
A majority of online courses are held Tuesdays-Thursdays between 10:00 AM-1:00 PM EDT/EST (GMT-4/5), as to not conflict with webinar times.
When will I receive the Adobe Connect instructions for an event?
Registered attendees will receive the Adobe Connect instructions three (3) hours before the webinar begins, approximately at 11:00 AM EDT/EST.
Registered attendees will receive the Adobe Connect instructions one (1) day before the online course begins.
To participate in a webinar and an online course, you must be able to access Adobe Connect, STC’s online meeting space. You can test your Adobe Connect connection here. Adobe Connect is a standard web seminar tool (no separate download required) and all you need is a reliable Internet connection and phone line, or a computer with VoIP capabilities.
I registered for an online course, what are my next steps?
Once you register for an online course, you will receive a confirmation receipt that day. A majority of our online courses uses Moodle, STC’s course management site, which attendees will receive the login instructions two (2) days before the course begins.
If you cannot access Adobe Connect and/or Moodle (as needed), then you will not be able to successfully complete an online course.
I registered for a webinar, but will be unable to attend. Will a recording be available?
If a registered attendee is unable to attend a webinar that day, they will receive an email with a link to the recording, and an evaluation link along with the PDF of the presentation.
I registered for a webinar and/or an online course, but cannot attend at that time. Will I receive a refund?
If a registered attendee is unable to attend a webinar and/or an online course, the cost is transferable to a future event, but is not refundable. Online registration closes one-two business days before the education event begins.
I want to take a specific course that isn't listed online. Will it be offered in the future?
STC rotates its courses every year as we try to offer the most popular ones within the first half of the year. Online courses are subject to change or are offered more than once per quarter. If a course is not listed, STC will offer it again in the following year.
Have an Education Question? Contact Us!