FREE STC Chapter/SIG Member-Only Webinar: Targeting Content to your Users' Goals

Working in the faster pace of an agile environment and having more frequent interaction with user advocates and users led us to rethink the content we were providing and in what format. We now provide more targeted text documentation, run usability tests to improve the user interface and add embedded user assistance, and have started creating tutorial videos. This presentation covers the following:

• What is targeted content
• How targeted content helps improve the overall user experience and reduces costs
• How the structure of agile affects your deliverables
• How to use customer feedback to change the type of content you offer