June 17, 2020 - 12:00 PM
June 17, 2020 - 1:00 PM
Technical Knowledge: Rethinking Tech Comm Teams
In a product setting, technical communication exists for one reason: to enable users to accomplish their goals with the product. To successfully accomplish this goal, we need to break down the traditional organizational silos of Documentation, Training, Product and Support, and move to conversation to a higher level: one of Technical Knowledge.
With Technical Knowledge as the focus, each of these areas is empowered and equipped to think about the problem from a unique perspective and to collaboratively – and proactively – come up with the best solution for the user from the early product design stages.
Join this webinar to learn more about one team's journey in rethinking Technical Communication teams. Listen to the stories and lessons learned during that process to understand how you can rethink your own Technical Communication work to elevate the conversation and the impact of what we do.
ABOUT THE PRESENTER
Paulo Tavares graduated in Computer Sciences and joined OutSystems in 2004 as a Software Engineer and employee #27. A jack of all trades by nature, he’s done almost everything at OutSystems – except for Sales – and currently leads the new Technical Knowledge group, focused on solving the way people learn and use OutSystems. He holds an MBA in Management and worked at Google from 2011 to 2017, where he led technical and operations teams and managed large cross-functional Programs. In his spare time he enjoys tinkering with the Raspberry Pi, teaching his kids to appreciate video games from the 80s and 90s, as well as playing board games with his wife.
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