The Trouble with DITA: Improving DITA Satisfaction

Speakers

Rob Hanna
President and Co-Founder, Precision Content

Start

February 14, 2018 - 2:00 PM

End

February 14, 2018 - 3:00 PM

The Trouble with DITA: Improving DITA Satisfaction

Are you satisfied with your DITA implementation? If your answer is “No” then you are not alone according to a 2017 survey of more than 250 technical communication professionals conducted by The Content Wrangler. The DITA Satisfaction Survey indicates that 62% of respondents using DITA are—to varying degrees—dissatisfied. It’s not surprising that there’s significant dissatisfaction amongst those who have adopted DITA. After all, moving to DITA is a seismic shift in technical writing; a big change with many opportunities for things to go wrong.

This session will look at the survey data to better understand where organizations are having problems and discuss strategies to mitigate many of these issues. We will focus on three fundamental areas causing dissatisfaction within the DITA community:

  • skills development
  • technology
  • management

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