2020 Honoree for Outstanding Magazine Article
Ondrej Sirocka for his article, “Writing Conversational Content: The Dos and Don’ts” in the July/August 2019 issue of Intercom.
Citation: For breaking down the complexities of conversational interfaces, providing relatable examples, and engendering confidence in readers to build their own chatbots.
2020 Honorees for Outstanding Guest-Edited Issue
Cruce Saunders and the Simple A Team for the November 2019 issue of Intercom with a theme of “Content Egineering.”
Citation: For demonstrating how content engineering principles and methodologies help break down persistent barriers to customer success and create engaging and personalized user experiences.
Please consult the guidelines for the complete nomination process.
Who is eligible: Intercom authors and guest editors
Who may nominate: Intercom Award committee
Due date for nominations: February 2019
Honorees notified: After vote by STC Board of Directors, usually March
Award Presented: At the Honors Event at the STC Technical Communication Summit
Previous winners of the Intercom Awards