2019 Honorees for Outstanding Magazine Article

Jenifer Schlotfeldt and Courtney Bittner for their article, “How Can You Leverage Data to Know You Have Effective Content?” in the September 2018 issue of Intercom.

Citation: For showing how IBM increased its focus on customer’s experiences with technical content and for distilling that case study into practical advice for improving content strategy.

2019 Honoree for Outstanding Guest-Edited Issue


Mark Lewis for the September 2018 issue of Intercom with a theme of “The Value of Content.”

Citation: For engaging the complexities of measuring and articulating the value of technical content and offering practical yet innovative solutions for addressing this important issue within organizations.

Nomination process

Please consult the guidelines for the complete nomination process.

Who is eligible: Intercom authors and guest editors

Who may nominate: Intercom Award committee

Due date for nominations: February 2019

Honorees notified: After vote by STC Board of Directors, usually March

Award Presented: At the Honors Event at the STC Technical Communication Summit

The Intercom Awards Guidelines

Previous winners of the Intercom Awards


Andrea Ames