Scott Abel interviews professional communication strategist Deborah Bosley about the need for clear and concise language in technical communication...
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By Saul Carliner | STC Fellow In the third quarter 2014 issue of Technical Communication, Adnan Qayyum, Juan Carlos, Sanchez Lozano, and I reported on a study...
This article proposes an alternative to persona modeling that deviates from the traditional method of using first-hand, ethnographic research. Instead, the...
Employees in technical communication on the Autism Spectrum possess abilities and skill sets that make them uniquely qualified for the field. This article...
The author shares some techniques she practices to learn about customers, including gathering information about customer groups, talking to customers and SMEs...
