Laura Palmer is a Professor and Chair of the Department of Technical Communication and Interactive Design at Kennesaw State University. Laura took her first technical communication courses during her undergraduate degree and realized she’d found what she was looking for—a practical and relevant way to convey complex information to audiences. She began her technical communication career working in publication design and production and was a member of the Canada West Coast Chapter of STC in Vancouver, BC. After several years, Laura pursued both her master’s and PhD degrees in Technical Communication at Texas Tech University in Lubbock, TX. After graduation, she joined Southern Polytechnic State University (now Kennesaw State University) and followed in the footsteps of well-known technical communication faculty including Dr. Ken Rainey, Dr. Carol Barnum, and Dr. Herb Smith.
As the Chair of an academic department housing a Technical Communication degree, Laura’s interests center on establishing relevance for the future of the field. She actively seeks to re-invigorate interest in technical communication and, more importantly, introduce a new generation of students both in college and in high school to a profession with countless possibilities. In her own research, Laura explores topics with a shared relevance for both practitioners and academics. Currently, her work focuses on re-envisioning the technical editing class, roles for technical communicators in SEO and analytics, and the emerging use of blockchain for search marketing.