Upcoming Webinar on 10 March: Helping Internal Users Embrace Self-Service Documentation

Writing documentation is one task; getting your end users to use it is another. End users accustomed to asking questions directly to the development staff need to be encouraged to use the newly available documentation. Making documents easy to find and easy to use is just as important as knowing and writing to your audience. On Thursday, 10 March, Kimberly Lacerte presents Helping Internal Users Embrace Self-Service Documentation, from 4:00-5:00 PM EST (GMT-5) to help you with those tasks.

This seminar will cover the issues involved in slow end-user adoption of documentation and methodologies to encourage documentation use. The example provided will be the use of wiki technologies and Microsoft SharePoint to create a user-friendly portal that makes documentation easier to find and therefore easier to use. Join Kimberly Lacerte and STC for this lesson in getting others to embrace self-service documentation.

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