More and more companies are leaning towards corporate transparency as a way of doing business—or at least they should be. With the advent of social media, clients demand a one-to-one interaction with companies more than ever before, and the job of technical writer is quickly evolving into a customer-facing role. To enable this one-to-one interaction, every employee of the organization—including the tech writer—needs to do their part in being the face of the company.
Join Amanda Cross and Adam Evans for the live Web seminar Socializing Documentation: Giving Your Work a Face on Wednesday, 22 June from 1:00-2:00 PM EDT (GMT-4) to find out how. The presenters’ company has implemented several strategies that put them on the front lines of customer feedback. These changes have created cost savings, improved customer satisfaction, and an enhanced work experience for the writer. Come learn how you can enjoy the same benefits by engaging your users.