Join Donn DeBoard on Thursday, 22 August, from 4:00-5:00 PM EDT (GMT-4) for the live Web seminar Customer Journey Maps: Visualizing an Engaging Customer Experience.
Customer Journey Maps visually illustrate your customer’s experience using your product. We’ll define customer journey maps, their components, and how to create them. We’ll discuss the benefits of customer journey maps and how we can measure success. Finally, you’ll create a customer journey map for a real-world situation.