Breakdowns in communication between the expert and the novice interfere with achieving positive outcomes in all areas of human endeavor. Get advice on ways that technical communicators—and others—can close the chasm for the good of all.
Have you ever wondered why so much goes awry in communications and interactions between the expert and the novice? In this webinar, Close the Chasm Between the Expert and the Novice for the Good of All, presented by Judith Shenouda on Wednesday, 17 September, from 1:00-2:00 PM EDT (GMT-4), the presenter will share what she has learned about the expert-novice chasm and how it affects decision-making and problem-solving to the detriment of positive outcomes.
Participants will look at scenarios in Health and Wellness, Law and Justice, and Education; consider what causes the expert-novice gap; and think about how to close the gap. With improved communications and interactions between the expert and the novice, problematic outcomes can be transformed into favorable, positive ones in every realm of human endeavor for the good of all.
This webinar will cover:
- The need to close the chasm between the expert and the novice when communicating, because so much can go awry and consequences may mean life or death
- Characteristics of the expert and the novice that help explain the chasm—to the detriment of effective decision-making, problem-solving, and positive outcomes
- Tools from technical communicators and others for closing the expert-novice chasm
- Next steps toward forging better outcomes
- Resources