Jennifer Morse

Jennifer Morse

Vice President, Customer Success Madcap Software

Jennifer is the VP of customer success at MadCap Software and has over 20 years of software sales experience in the technical communication and content development industry. In addition to overseeing the Customer Success and Sales Engineering team, her focus is to promote customer onboarding, promote the value of the company’s solutions to the marketplace, solicit customer feedback, and report on trends in the industry that can help improve the company’s offerings.

Since joining MadCap Software in 2006, and prior to moving into the role of Customer Success, Jennifer played an integral role in managing the company’s growing sales organization by increasing market share in the United States, and the expansion into overseas markets, including Europe, the Middle East, and India.

Before joining MadCap Software, Jennifer was a Senior Product Consultant at Blue Sky Software/eHelp Corporation, where she sold RoboHelp® and RoboInfo to government agencies and educational institutions.

Jennifer earned a Bachelor of Arts in Biological Sciences from the University of California, Santa Barbara.


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The Society for Technical Communication advances technical communication as the discipline of transforming complex information into usable content for products, processes, and services.