Professors

Karen A. Schriver, PhD

Senior UX Writer, DigiCert

Schriver’s skill in making content clear, compelling, and usable developed over years of professional experience around the globe. But like many of us, she found that personal experience in communication design—while essential—was not enough. She combined personal experience with the empirical literature on writing and design to create Dynamics in Document Design: Creating Texts for Readers. As one […]

Michael Harvey

Senior UX Writer, DigiCert

Michael Harvey is a Principal Technical Writer at SAS and serves as documentation project leader for the Internet of Things (IoT). For several years, Michael taught Information Architecture for the Duke Continuing Studies Technical Writing Certificate Program. Before SAS, he worked as a manager and a writer for EMC. Michael has a BA in English and […]

Patricia Washburn

Senior UX Writer, DigiCert

Patricia Washburn is a senior UX writer for DigiCert, and previously has worked as a writer for global health care, academic, and real estate organizations. She is a member of STC’s 2022-2023 Education Committee and has a master’s degree in cybersecurity. A recovering journalist, she lives in Maine and is the author of Self-Care for […]

David Pogue

David Pogue was the New York Times weekly tech columnist from 2000 to 2013. He’s a six-time Emmy winner for his stories on “CBS Sunday Morning,” a New York Times bestselling author, a five-time TED speaker, host of 20 NOVA science specials on PBS, and creator/host of the award-winning CBS News podcast “Unsung Science.”He’s written or […]

Agnes M. Crentsil

Technical Product Marketing Manager, NETSCOUT

Agnes works as a product marketing manager at NETSCOUT.  She has a passion for developing content strategies for enterprise and service provider solutions.  After 20 years of working in the Technical Communication field, she joined the technical product marketing team and is responsible for developing content assets to drive SEO and campaign initiatives, while supporting […]