Saul Carliner is a Professor and Chair of the Department of Education at Concordia University in Montreal, where his research and teaching focus on the design of informational and instructional materials, the management of groups that produce them, and related issues of professionalism. Also an industry consultant, he has worked with corporations, nonprofits, and government agencies. Among his 200-plus publications are several award-winning articles in Intercom and Technical Communication. He has received the Jay Gould Award for Teaching Technical Communication and is a Fellow and past international president of the STC.