Across industries, the ways we work are changing. The digital transformation of workplaces, the rise of Generation Z, and an increasingly competitive marketplace with more complex products and services are combining to make collaboration and cross-functional teamwork both more necessary and prevalent. How are these trends impacting tech comm, which has always been, inherently, a highly collaborative enterprise? As individuals, how do we need to adapt to maximize our influence as work becomes more collaborative? During the month of June, we’ll look at different modes of working together from both an organizational and an individual perspective.
Toni Mantych is Sr. Director, Product Content Experience, at ServiceNow, where she leads a large and globally distributed information development group. Before joining ServiceNow, she was Director of Content Strategy and Architecture at ADP. She has taught a variety of graduate courses in the Technical and Professional Writing program at Portland State University and speaks frequently on content strategy, customer experience, and leadership topics. In September 2017, she was recognized as a Top 200 Content Experience Strategist.