Panel Discussion: Tips and Tricks from the Trenches
PANELISTS: Mollye Barrett, Angela Gunder, Danielle Matthews, and David Dylan Thomas
Our panel of experts shared lessons learned from working remotely in a variety of environments. They talked about the challenges of international collaboration, how to put your best face forward on video meetings, making do in less-than ideal circumstances, and answered questions from attendees.
Mollye Barrett is a veteran technical communicator, content strategist, and content management consultant. Her career focuses on optimizing content, improving the authoring environment, and planning for business continuity. In her work with publication groups, Mollye focuses on content production and curation that includes content management supported by a business case, single-source writing and localization. For more than 30 years, Mollye has worked in the technical publications arena with hardware, software, and localization companies. Her foray into content management started in 1994, when she was tasked with translating 35 manuals into 12 languages in 6 weeks. Since then, she has been a content management hunter-gather focusing on emerging technologies. Today, Mollye is a vendor-neutral content management consultant at ClearPath, LLC. Her work there includes technical communication development focused on business case, ROI, content reuse, document analysis, workflow analysis, localization, single-source writing, and document conversions.
Angela Gunder is the Vice President of Learning for the Online Learning Consortium. In this role, she is responsible for gathering, curating, and leveraging the intellectual capital created by and disseminated through OLC. Prior to her position at the OLC, Angela served as the Director of Instructional Design & Curriculum Development for the Office of Digital Learning, managing and mentoring the team that builds the fully-online programs for The University of Arizona. Her over fifteen-year career as a designer for higher education informs her instructional design practice, where she leverages her expertise in web design, usability, visual communication, programming, and standards-based online learning. She is an Associate Editor for the Teacher Education Board of MERLOT, and the recipient of the 2018 MERLOT Distinguished Service Award, the organization’s highest honor. She is also the recipient of two Online Learning Consortium Effective Practice Awards for the creation of a framework for personal learning networks, and for the creation of exploratory installations of education technology, respectively. In 2019, Ms. Gunder was named an OLC Fellow for her dedication to service, innovation, and scholarship in support of student success in online learning. Her research interests include open educational practices, digital literacies, narrative in online course design, and emerging technology for second language acquisition. She holds a B.S. in Computer Science and Fine Art from Fordham University, a M.Ed. in Education Technology from Arizona State University, and is completing her Ph.D. in Teaching, Learning and Sociocultural Studies at The University of Arizona.
Danielle is a PMP certified Technical Writer III for DSS, Inc. She has previous experience as a software trainer, counselor, and teacher. In addition to presenting on “Stress Management for Counselors” and “Burnout in the Workplace”, she co-presented sessions for STC and TCDojo on “Accessibility and Privacy in Technical Writing”. Her experience and education across multiple fields provide excellent tools to understand and accurately convey the intended message for myriad audiences. Danielle has been working remotely for a decade and has been trying to simultaneously homeschool for the past 5 years.
David Dylan Thomas, author of the upcoming book Design for Cognitive Bias from A Book Apart, serves as Content Strategy Advocate at Think Company and is the creator and host of the Cognitive Bias Podcast. He has developed digital strategies for major clients in entertainment, healthcare, publishing, finance, and retail. A co-organizer of Content Strategy Philly, he previously consulted at the Corzo Center for the Creative Economy and is the creator, director, and co-producer of Developing Philly, a web series about the rise of the Philadelphia tech community. He has given standing-room-only presentations at TEDNYC, SXSW Interactive, Confab, LavaCon, UX Copenhagen, Artifact, and the Wharton Web Conference on content strategy and emerging content trends.