Whether or not you are following DITA guidelines, you probably understand the basic idea of separating content based on information type (task, concept, or reference). But have you been putting all your efforts into writing better procedures while ignoring your reference content? It’s time to give a little love to this neglected content! Reference content provides a necessary service for your users and, if done well, can improve usability and customer satisfaction.

Governance may not be a “four letter word” but in many organizations that’s exactly how it’s treated. Governance is key in all organizations that create content, and it’s especially important in regulated industries where content must be scrutinized and verified before it’s made available to the public. Often it’s blamed for slowing down the creative process, or increasing time-to-market. Those aren’t features of “governance”, but are indicative of a poor or inappropriate implementation. Join me as I explain why governance is important and how you can streamline your governance process.