Summit

Templates-pre-designed screen layouts-are central to many content management implementations. But how templates really work in practice? This interactive session provides 11 insights into the adoption of templates that emerged from a four-year study of 11-cases of template-based documents in 10 organizations. The insights range from specific issues

Product documentation that fails to meet EU (and, in some cases, national) regulations creates serious liability. Ignorance is no excuse, and courts are clamping down. Includes a review and examples.

Technical communicators are excited by technologies that enable them to create, store and share content more rapidly than ever before. However, while technology may enable, content still rules. Discover the hidden costs of poorly written content, and the reasons why it can derail even the most promising CMS initiative.

In 2012, easyDITA conducted a survey of the current state of collaboration in information development organizations. Despite widespread DITA adoption, most review happens in PDF. This presentation discusses DITA-based collaboration best practices and demonstrates emerging technologies that improve the speed and effectiveness of review and collaboration.

How does a team of content strategists rework a 60,000-page municipal website to bring it down to a fraction of the size while increasing its effectiveness? A panel discussion discusses the framework for the project, and the processes and tensions that drove the project to a successful launch.