Most people's first experience with proposal development is harrowing, but it doesn't have to be. In this webinar, we will dive deep into the fundamentals of responding to US Federal Requests for Proposal (RFPs), building on what you already know as a technical communicator.
This presentation considers a recent successful state research grant project from proposal to completion. The project team was comprised of a digital archivist (librarian), a programmer, a UX researcher, and an instructional designer from three different departments across two organizations. The presentation will cover team formation, team functionality, collaboration tools, reporting mechanisms, project closure, and lessons learned.
Chatbots are most commonly known as virtual assistants or automated customer service agents, but they can also be leveraged as "coaches" that teach, train, and lead people to behavior change.Instead of designing passive assistants that wait to respond to user inquiries, learn how you can design a chatbot that proactively reaches out to users to help achieve specific goals. Join us as we explore the value of building and integrating these chatbot coaches into your organizations and modern tech comm workflows.
Jobs-To-Be-Done (JTBD) is a customer-centered approach that helps identify the “secret sauce” to your customers’ success – their motivation – and anticipated outcomes when performing a job. In this webinar, we will briefly discuss the JTBD theory, needs framework, and the job story format. Donn will demonstrate how to build out a short job story. You’ll have some time for hand-on practice. Finally, he will describe how JTBD can lead to opportunities for innovation.
