Creating Help Systems for the Modern User
These days, few Help Systems can be described with terms such as exciting, engaging or, sadly, even helpful. Attend this session and learn to put the Help back in Help Systems. You’ll learn to create a Help System that takes the modern user into account. Learn some best practices for creating content, add interactivity to […]
How to Create and Use a Functional Taxonomy (Full Session)
Learn how a training team developed a functional taxonomy that helped provide a clear development structure for an Oracle Finance implementation. The goal was to document business functions, map functions to tasks and software. Finally, the taxonomy aligned functions to identify role-based training and function-based help. Who should attend this session? Everyone
How to get what you want, when you need it.
Budgets are tight, and every department is fighting for resources. In this competitive environment, how do you position yourself to get what you need? This presentation goes over a 5 step process on how to have the right conversation to get what you need – when you need it.
Beyond the Manual: Writing for the Web (Full Session)
Technical writing is not just about writing documentation. Web pages, wikis and mobile applications are replacing manuals and online help. Creating good content that is appropriate for your users is more important than ever. Whether you’re looking to optimize your current web content, or create your first wiki, you can write effectively for the web. […]
How to Get Started With Video and Animation (Full Session)
Do you want to provide new ways for customers to access product information? How can you keep the YouTube audience engaged with your product information? Should you consider using video and animation? If so, what works best and when? We’ll show examples of how our tech pubs groups use video and animation and explain how […]