The Reluctant Subject Matter Expert (Full Session)

Often our success as technical communicators depends on the cooperation of subject matter experts.  What happens when an SME won't or can't provide the required information?  All is not lost!  Drawing on their experiences, the presenters will cover identifying and addressing issues with reluctant SMEs.  Elisa and Ann Marie will also act out brief scenarios to demonstrate strategies for getting projects back on track. Throughout the presentation they will share stories of successful “SME interventions” and experiences that will leave you laughing (or nodding your head in agreement). Who should attend this session? Everyone