If you’re responsible for documentation of any kind, you know the pain points associated with planning for creation, delivery, and governance. Much documentation now has to live in variety of formats and cater to several audiences. Learn the secrets to effective documentation project management, including research, content development, publication, and governance.
In health and medical contexts, effective materials are those individuals can use easily and successfully. The process of designing materials to facilitate their use is known as “usability.” Achieving it involves addressing who will use materials, when, where, and how. Such complexities can be difficult to identify, but they are essential to creating products that meet audience expectations and needs.
This webinar will share new, original research that quantifies (in time and dollars) the impact of images and video on understanding, retention of complex information, tasks completion, and productivity. The study also explores changing consumer preference and what it means for content creators in 2019. We’ll wrap up by looking at one innovative method for leveraging the power of visual communication while reducing the need to update and localize the visuals in software documentation. See real life examples of Simplified User Interface (SUI)—a visual treatment for screenshots—and learn the three benefits of this approach.
In this session, we will explain why quality of experience for the reader is actually conditioned by both quality of content and quality of search. We will then address the foundational principles of modern search engines like Google (content indexing, metadata auto-tagging, behavior tracking, analytics, etc.), and explain how the same concepts can be applied to technical documentation, making it easy to dramatically increase the value of content for users.
This webinar will review the practical aspects of making technical content available through Salesforce, and of interconnecting that content with the different functional domains of Salesforce.