People Management for Technical Communication Managers

Tuesdays, 30 April to 14 May 2024 | 10:30 AM to noon PM Eastern Time (GMT-4)

Registration closes on 29 April 2024

Effectively managing a technical communication group involves three sets of skills: business management, people management, and project management. This certificate program addresses people management skills.

Effective people management specifically involves clearly communicating expectations regarding a job, effectively evaluating performance, and developing the careers of the staff. This program helps you develop these skills.  

This program does so through a combination of discovery exercises (which leverage your existing knowledge), formal presentations (which describe the “must knows”) and action planning segments, which give you a chance to consider how you’ll apply what you learned back on the job.

Learning objectives and takeaways:

Manage the performance planning and evaluation process, in which you:

Plan for and communicate your expectations regarding specific jobs

Evaluate the extent to which workers have achieved them

Provide coaching along the way to support workers in their performance

Motivate your workers

Develop the careers of the workers in your group

Sessions:

Week 1: Introduction and Planning for performance

Week 2: Coaching and Evaluating Performance

Week 3: Developing Your Team