What is documentation quality? How do we measure and achieve it? Steven discusses what quality means in the techcomm field.
Unlocked Article
Features: Volume 66 | Issue 8
Lisa examines how usability testing is one methodology from user experience design that has helped her improve document quality though a new...
Ben explains why traditional documentation methodologies cannot support mass changes, but open source can.
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Features
Rochelle looks at what the term “quality” has meant in documentation over time, what it means now, and how that compares with ideal documentation.
The authors have a number of virtual conversations about how content consumers define content quality.
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Columns
Technical Editors as Advocates
In Editing Matters, Michelle Corbin covers matters (topics) about editing that matter (are of consequence) to communicators of all kinds. Watch this...
Ethical Questions: When Users Can’t Tell You What They Want
This column features ethics scenarios and issues that may affect technical communicators in the many aspects of their jobs.
Just Because the Spelling Is OK Doesn’t Mean It’s Quality Content
As pre-sales content and post-sales content begin to overlap, Alan Porter provides the latest insights about our role in that evolution in...
Designing Content for Health-Related Processes
This column provides information on trends, practices, and resources for applying technical communication skills in health and medical settings.
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About Intercom
Intercom, the magazine of the Society for Technical Communication, is published to provide practical examples and applications of technical communication that will promote its readers’ professional development.
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