Strimling breaks down the importance of aligning content with audience needs by defining documentation quality.
Unlocked Article
Features: Volume 65 | Issue 6
The author provides four maxims for conversational cooperation, which can be applied to technical documentation.
Learning about your users is crucial, but how do you evaluate potential sources of information about them? Dhanagopal offers an availability...
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Features
Manuals inform users, but they also empower them to question and disrupt the very systems they describe. The author uses the example of pregnancy...
Hart details how to attract diverse candidates by avoiding gender bias in job descriptions, pronouns, and scenarios.
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Columns
Cannabis in Canada: Navigating a Risky Intersection
Barker lays out how the government of the Canadian province of Alberta navigated the communications challenges presented by the legalization of...
It Depends…
Everything technical editors do is dictated by the users. This means the answer to many questions is often "It depends."
I’m Working as Hard as I Can
In this month's Ask A Tech Comm Manager, Currie and Brown-Hoekstra address what skills are needed for a managerial role, and how to address a...
The Value of Trust in Technology (and a Bit about Blockchain)
Blockchain is all about creating trust (or removing the need for trust) through authentication and security. The columnists provide an overview of...
Departments
Nonprofit events related to tech comm from around the globe.
Alan J. Porter describes his contributions to the James Bond phenomenon in this edition of Off Hours.
About Intercom
Intercom, the magazine of the Society for Technical Communication, is published to provide practical examples and applications of technical communication that will promote its readers’ professional development.
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