Eric details the need for shared references in order for chatbots and artificial intelligence to work properly and be understood by users.
Unlocked Article
Features: Volume 66 | Issue 4
Ray looks at the ethics and social impact of technical communication as related to new technologies, such as self- driving cars.
Humans and machines have different requirements for content consumption. Cruce offers a framework for content consumption by machines and the role...
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Features
How can conversational AI (CAI) and chatbots feel more natural? Marianne conducts an overview of conversational AI and how it can improve human...
Rahel examines applying an operational model to content production to reduce inefficiencies and encourage repeatability, automation, and scalability.
Features
How well can chatbots offer the right information to users when they need it? Alex looks to ontology, user context, and structured content for the...
Ondrej demonstrates the importance of planning and forethought when writing structured conversational content.
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Columns
The Need for Clear and Conspicuous Terms of Service: An Interview with Deborah Bosley
Scott Abel interviews professional communication strategist Deborah Bosley about the need for clear and concise language in technical communication...
Who Are You Editing For?
Michelle Corbin looks at how you edit when you edit for yourself, your peers, or your subject matter experts.
Aspects of Attention
Understanding the aspects of attention can help technical communicators create effective materials for different users.
Departments
Tech comm and related events from around the globe.
STC member MaryKay Grueneberg writes about her experience greeting returning United States armed services members with the Warriors' Watch Riders.
About Intercom
Intercom, the magazine of the Society for Technical Communication, is published to provide practical examples and applications of technical communication that will promote its readers’ professional development.
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