As information professionals, technical communicators are in the perfect position to measure the value of the content their organizations develop. Rach provides us with the formula for estimating content’s value.
Unlocked Article
Features: Volume 65 | Issue 5
Should your organization charge your customers for documentation? Porter discusses three philosophies regarding supplying documentation and offers...
Abel makes the case for connecting technical communication to sales to elevate the importance of the work technical communicators provide their...
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Features
Using the work they’ve done with content teams in the IBM Cloud space, Schlotfeldt and Bittner illustrate how a good content strategy can help your...
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Columns
An Interview with Cruce Saunders
Scott Abel is back with another Meet the Change Agents interview, this time with Content Engineer and Intercom contributor Cruce Sanders of [A].
We Are the (Quality) Champions
Corbin makes the case for technical editors as arbiters of content quality.
Out of the Abstract and into Your Real Life
Ethics can seem abstract if they aren't applied to specific situations. Willerton details how organizations can apply morality and moral training.
Departments
STC and communication-related events from around the globe.
In the latest My Job, STC Member Mandy Morgan takes us on her technical communication journey—from Intern to a tech comm team of one.
About Intercom
Intercom, the magazine of the Society for Technical Communication, is published to provide practical examples and applications of technical communication that will promote its readers’ professional development.
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