Eric details the need for shared references in order for chatbots and artificial intelligence to work properly and be understood by users.
Features: Volume 66 | Issue 4
Ray looks at the ethics and social impact of technical communication as related to new technologies, such as self- driving cars.
Humans and machines have different requirements for content consumption. Cruce offers a framework for content consumption by machines and the role...
How can conversational AI (CAI) and chatbots feel more natural? Marianne conducts an overview of conversational AI and how it can improve human...
Rahel examines applying an operational model to content production to reduce inefficiencies and encourage repeatability, automation, and scalability.
How well can chatbots offer the right information to users when they need it? Alex looks to ontology, user context, and structured content for the...
Ondrej demonstrates the importance of planning and forethought when writing structured conversational content.
Tech comm and related events from around the globe.
STC member MaryKay Grueneberg writes about her experience greeting returning United States armed services members with the Warriors' Watch Riders.