Ann defines the role of the content engineer and its importance to complete modern content teams.
Unlocked Article
Features: Volume 66 | Issue 7
Carolyn examines when the time is right to create a formal content engineering team for your organization.
Aaron explains why structured data is crucial for increasing the searchability and discoverability of content.
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Features
Personalization of content needs content engineering. Lisa shares her experiences managing complex, ever-growing content challenges.
Ulrike looks at how public standards, rather than being restrictive, can actually make content more suitable for omnichannel distribution.
Features
Tom explores the differences between independent and uni ed documentation teams and what solutions might have a positive impact on the content...
Megan examines the bene ts of fresh content and the role structured content plays in
its delivery.
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Columns
Defining Intelligent Customer Experience
Publishers face many challenges creating a new operating model and orchestration approach for dynamic omnichannel content. This column addresses the...
Providing Value in an Agile Environment as a Technical Writer
Ask a Tech Comm Manager is an advice column geared toward answering all those questions you have, but might be uncomfortable asking. We glean the...
Spaces, Doorways, and Usable Designs
This column examines how cognitive factors can affect technical communication and design processes.
The Components of Content: Meet Patrick Bosek
In the digital age, change happens quickly. This column features interviews with the movers and shakers—the folks behind new ideas, standards...
Departments
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Becoming familiar with marcomm and learning management from a technical writing background made me realize that other technical communicators could also adapt...
About Intercom
Intercom, the magazine of the Society for Technical Communication, is published to provide practical examples and applications of technical communication that will promote its readers’ professional development.
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