Intercom, the magazine of the Society for Technical Communication, is published to provide practical examples and applications of technical communication that will promote its readers’ professional development.
Publisher Society for Technical Communication
Chief Executive Officer: Liz Pohland
Executive Editor Andrea Ames
Assistant Editor James Cameron
Editorial Assistant: Shonell Bacon
Scott Abel, Meet the Change Agents
Thomas Barker, The Academic Conversation
Kit Brown-Hoekstra and Cindy Currie, Ask a Tech Comm Manager
Jeanette Evans and Charles Dull, Emerging Technologies
Mark Lewis, Metrics
Russell Willerton, Ethics
Ryan Weber, Student Perspectives
Kirk St.Amant, Working Locally, Communicating Globally
EDITORIAL ADVISORY PANEL
Saul Carliner (Chair), Michelle Despres, Linda Oestreich, Marta Rauch, Kelly Schrank, and Kirk St.Amant
STC BOARD OF DIRECTORS
Alyssa Fox, President
Jane Wilson, Vice President
Adriane Hunt, Immediate Past President
James Bousquet, Treasurer
Kirsty Taylor, Secretary
Directors: Alisa Bonsignore, Liz Herman, Jessie Mallory, Robert Perry
SOCIETY FOR TECHNICAL COMMUNICATION
9401 Lee Highway, Suite 300
Fairfax, VA 22030
+1(703) 522-4114 | +1(703) 522-2075 fax
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Intercom Editorial: email@example.com
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Intercom (ISSN 0164-6206) is published 8 times a year by the Society for Technical Communication, 9401 Lee Highway, Suite 300, Fairfax, VA 22030, a nonprofit educational organization, as a service to its membership. Membership in STC includes a subscription to Intercom. Periodicals postage paid at Fairfax, VA, and additional offices.
Postmaster Send address changes to Intercom, Attn: Membership, c/o Society for Technical Communication, 9401 Lee Highway, Suite 300, Fairfax, VA 22030.
Copyright © 2018 by the Society for Technical Communication. All rights reserved. Printed in the USA.
All articles in Intercom are copyrighted by the authors unless otherwise indicated. Anyone interested in reprints, reproductions, or reuse must contact the authors for permission. To advertise in Intercom, contact Stacey O’Donnell at firstname.lastname@example.org, Society for Technical Communication, 9401 Lee Highway, Suite 300, Fairfax, VA 22030. Ph: +1(703) 522-4144; Fax: +1(703) 522-2075.