Intercom, the magazine of the Society for Technical Communication, is published to provide practical examples and applications of technical communication that will promote its readers’ professional development.
Publisher Society for Technical Communication
Editor Elizabeth E. Pohland
Assistant Editor James Cameron
Editorial Assistant: Shonell Bacon
Scott Abel, Meet the Change Agents
Thomas Barker, The Academic Conversation
Kit Brown-Hoekstra and Cindy Currie, Ask a Tech Comm Manager
Jeanette Evans and Charles Dull, Emerging Technologies
Ray Gallon, Standard Deviation
Mark Lewis, Metrics
Linda Roberts and Lisa Cook, All Access
Derek Ross, Ethics
Kirk St.Amant, Student Perspectives
Kirk St.Amant, Working Locally, Communicating Globally
Brian Still, Trends in Usability
EDITORIAL ADVISORY PANEL
Saul Carliner (Chair), Michelle Despres, Linda Oestreich, Marta Rauch, Kelly Schrank, and Kirk St.Amant
STC BOARD OF DIRECTORS
Kit Brown-Hoekstra, President
Bernard Aschwanden, Vice President
Nicky Bleiel, Immediate Past President
Jane Wilson, Treasurer
Alyssa Fox, Secretary
Directors: Charles Fisher, Ray Gallon, Deanne Levander, Ben Woelk
SOCIETY FOR TECHNICAL COMMUNICATION
9401 Lee Highway, Suite 300
Fairfax, VA 22031-1803
+1(703) 522-4114 | +1(703) 522-2075 fax
Send questions and correspondence to the editor at the above address. General information about STC: firstname.lastname@example.org or www.stc.org.
Address Changes: email@example.com
Intercom Editorial: firstname.lastname@example.org
Reprint Permissions: www.copyright.com
Intercom (ISSN 0164-6206) is published 10 times a year (monthly, except for August and November) by the Society for Technical Communication, 9401 Lee Highway, Suite 300, Fairfax, VA 22031-1803, a nonprofit educational organization, as a service to its membership. Membership in STC includes a subscription to Intercom. Periodicals postage paid at Fairfax, VA, and additional offices.
Postmaster Send address changes to Intercom, Attn: Membership, c/o Society for Technical Communication, 9401 Lee Highway, Suite 300, Fairfax, VA 22031-1803.
Copyright © 2017 by the Society for Technical Communication. All rights reserved. Printed in the USA.
All articles in Intercom are copyrighted by the authors unless otherwise indicated. Anyone interested in reprints, reproductions, or reuse must contact the authors for permission. To advertise in Intercom, contact Stacey O’Donnell at email@example.com, Society for Technical Communication, 9401 Lee Highway, Suite 300, Fairfax, VA 22031. Ph: +1(703) 522-4144; Fax: +1(703) 522-2075.