Articles

• Beyond Accuracy: What Documentation Quality Means to Readers by Yoel Strimling
• Lost in Content Management: Constructing Quality as a Global Technical Communication Metric by Tatiana Batova
• Workplace Democracy and the Problem of Equality by Jared S. Colton, Avery C. Edenfield, and Steve Holmes
• Genre Chameleon: Email, Professional Writing Curriculum, and Workplace Writing Expectations by Patricia Welsh Droz and Lorie Stagg Jacobs
• Hypertext Theory: Theoretical Foundations for Technical Communication in the
  21st Century by Craig Baehr and Susan Lang

Departments

• EDITORIAL: Problems and Solutions in Conducting Research by Sam Dragga
• ARTIST’S NOTE: On the Cover
• BOOK REVIEWS by Jackie Damrau, Editor
• RECENT & RELEVANT by Lyn Gattis

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Technical Communication, the Society for Technical Communication’s journal, publishes articles about the practical application of technical communication theory and serves as a common arena for discussion by practitioners. Technical Communication includes both quantitative and qualitative research while showcasing the work of some of the field’s most noteworthy writers. Among its most popular features are the helpful book reviews. Technical Communication is published quarterly and is free with membership.