Tricia Spayer
Presenter
Tricia Spayer is a Certified Professional Technical Communicator and Fellow in the Society for Technical Communication (STC). She has 28 years of technical communication experience at Pressco Technology Inc. in Solon, Ohio, where she administers a content management system and writes manuals for multiple product lines. Tricia has used and taught Mind Mapping for seven […]
Mark Baker
Mark Baker is a content strategy and structured authoring consultant, and author of Every Page is Page One: Topic Based Writing for Technical Communications and the Web. He provides consulting services and training in content strategy, structured authoring, and topic-based writing through his company, Analecta Communications, Inc. He has been practicing and implementing structured writing […]