Recorded Webinars

Video production for training is long past being a nice-to-have. Creating effective video training in the field or studio, for delivery on multiple devices presents a variety of design challenges which include specialized planning with attention to composition, duration, script, recording methods, and editing techniques. This session covers the process of designing video training from […]

Effective design involves understanding the contexts in which individuals use content. Such contexts of use, however, can be complex situations. Designing for them requires technical communicators to identify a range of factors that affect how information is accessed and used based upon different conditions. In such cases, the question becomes “What factors affect how individuals […]

When it comes to buying content management tools, the typical process is to gather requirements and perhaps issue an RFP. However, that tends to focus all the attention on the feature list and technical specifications, rather than the key team processes and functions that the tool should support.  As a result, many businesses buy solutions […]

Agile software development workflows require that documentation be developed as part of the product and delivered frequently. If your documents use the same repository as does the code of software developers, then timely integration of docs and code is easier to achieve. Using text-based markup languages for docs facilitates this integration process. Markup languages can […]

This webinar proposes the exciting idea of developing comics-style technical communication. It refutes the stigma that comics have little to do with technical communication—that the former is entertaining (in a low-brow sense) and juvenile, whereas the latter is practical and serious (to the point of stuffiness). The webinar argues that comics are a medium first […]