Summit

Performing in-home ethnographic interviews is especially personal for User Experience Designers. But when the research is based on a person’s personal health or finances, it gets taken to a whole new level.

Implementing a wiki-based documentation solution does more than just change a documentation’s department workflow. This case study takes a look at how ExactTarget took on the challenge of a new wiki and used it to change the way documentation needs and products are realized.

Great product design starts with a deep understanding of the work that users do in the real world. Build your understanding through observation, interviews, surveys, and artifact collection. Share your understanding with KJ analysis, personas, and scenarios. Validate and prioritize your understanding with follow-up surveys.

This interactive session will explore the views technical communication professionals have on the characteristics of practically useful research. Three topics will be addressed: (a) factors that affect the practical usefulness of published studies, (b) an onsert to a practitioner-oriented research agenda, and (c) measures to facilitate practitioners to conduct and publish research.

These days, few Help Systems can be described with terms such as exciting, engaging or, sadly, even helpful. Attend this session and learn to put the Help back in Help Systems. You’ll learn to create a Help System that takes the modern user into account. Learn some best practices for creating content, add interactivity to […]