October 25, 2017 - 2:00 PM
October 25, 2017 - 3:00 PM
Content Management and Reuse Use Case: How to Explore, Select, and Implement a Solution
It can be overwhelming to explore a new technology solution to support your company’s needs, which often leads to inaction. Companies today realize that they need to take advantage of content reuse in order to save time, save money, and generate higher quality documentation. A successful content reuse implementation requires a well-planned, well-thought-out content reuse strategy and a technology that effectively supports this strategy. Often, technical communicators are the best people to lead this effort because they are working with the content, tools, and writing teams who are critical to the success of any content reuse and management efforts.
There is no universal, one-size-fits-all content reuse solution. There are countless vendor products, each differing in features, functionality, price, and complexity. With all these possibilities, it’s easy to get lost. In this discussion, we will explore how to approach determining what you need out of a content reuse and management solution and how to ensure implementation is successful.
Lisa Pietrangeli’s experience working with customers who have adopted her company’s content reuse product, SmartDocs, is extensive. Some teams begin never having considered a solution previously, others are migrating from a less-than-satisfactory solution to SmartDocs. As supporting real-world experience, Lisa will include a customer’s use case from Challenge to Solution to Results to help illustrate what type of experience companies can expect from the implementation process. She will also offer practical handouts upon request which will assist any company in search of a solution.
Frequently Asked Questions
When do education events take place?
Webinars are held every Wednesday afternoon from 2-3 PM EDT/EST (GMT-4/5).
A majority of online courses are held Tuesdays-Thursdays between 10:00 AM-1:00 PM EDT/EST (GMT-4/5), as to not conflict with webinar times.
When will I receive the GoTo Webinar instructions for an event?
Registered attendees will receive the GoTo Webinar instructions three (3) hours before the webinar begins, approximately at 11:00 AM EDT/EST.
Registered attendees will receive the GoTo Webinar instructions one (1) day before the online course begins.
To participate in a webinar and an online course, you must be able to access GoTo Webinar, STC’s online meeting space. GoTo Webinar is a standard web seminar tool (no separate download required) and all you need is a reliable Internet connection and phone line, or a computer with VoIP capabilities.
I registered for an online course, what are my next steps?
Once you register for an online course, you will receive a confirmation receipt that day. A majority of our online courses uses Moodle, STC’s course management site, which attendees will receive the login instructions two (2) days before the course begins.
If you cannot access Adobe Connect and/or Moodle (as needed), then you will not be able to successfully complete an online course.
I registered for a webinar, but will be unable to attend. Will a recording be available?
If a registered attendee is unable to attend a webinar that day, they will receive an email with a link to the recording, and an evaluation link along with the PDF of the presentation.
I registered for a webinar and/or an online course, but cannot attend at that time. Will I receive a refund?
If a registered attendee is unable to attend a webinar and/or an online course, the cost is transferable to a future event, but is not refundable. Online registration closes one-two business days before the education event begins.
I want to take a specific course that isn't listed online. Will it be offered in the future?
STC rotates its courses every year as we try to offer the most popular ones within the first half of the year. Online courses are subject to change or are offered more than once per quarter. If a course is not listed, STC will offer it again in the following year.