Event | Society for Technical Communication

Free

In a product setting, technical communication exists for one reason: to enable users to accomplish their goals with the product. To successfully accomplish this goal, we need to break down the traditional organizational silos of Documentation, Training, Product and Support, and move to conversation to a higher level: one of Technical Knowledge. Join this webinar to learn more about one team's journey in rethinking Technical Communication teams. Listen to the stories and lessons learned during that process to understand how you can rethink your own Technical Communication work to elevate the conversation and the impact of what we do.

At 12:00 PM

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Jun

25

Independent Consulting 101 – Going Out on Your Own

Free

In this webinar we will discuss key issues in deciding whether to go independent and how to make it work. We will not discuss issues like insurance and incorporation – there’s plenty of information to be found about those issues. Instead, the presentation focuses on the psychological issues. Even if you don’t plan to go independent, many of the topics, such as career flexibility, branding, and staying current are likely to apply to you.

At 1:00 PM

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May

06

The Unified Content Repository: How to Break Down Silos and Unify the Content Management and Delivery Experience

Free

Managing content across multiple systems is a headache. The more content, the more systems, the bigger the headache. At Ingeniux, we’ve experienced this first-hand with a number of our clients – and we know what you can do about it. The goal is relatively simple: Unify the content library in a single application and deliver that content wherever necessary. But, you also need a solution that can support multiple authors, enable content reuse, provide metadata, integrate with third-party applications, and more.Sound impossible? We’re here to show you that it’s not!

At 1:00 PM

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photo of two women writing on a whiteboard

Apr

22

Meet Your Customers: An Introduction to Jobs-to-be-Done Copy

Free

Jobs-To-Be-Done (JTBD) is a customer-centered approach that helps identify the “secret sauce” to your customers’ success – their motivation – and anticipated outcomes when performing a job. In this webinar, we will briefly discuss the JTBD theory, needs framework, and the job story format. Donn will demonstrate how to build out a short job story. You’ll have some time for hand-on practice. Finally, he will describe how JTBD can lead to opportunities for innovation.

At 12:00 PM

DETAILS

Apr

22

Meet Your Customers: An Introduction to Jobs-to-be-Done Copy

Free

Jobs-To-Be-Done (JTBD) is a customer-centered approach that helps identify the “secret sauce” to your customers’ success – their motivation – and anticipated outcomes when performing a job. In this webinar, we will briefly discuss the JTBD theory, needs framework, and the job story format. Donn will demonstrate how to build out a short job story. You’ll have some time for hand-on practice. Finally, he will describe how JTBD can lead to opportunities for innovation.

At 12:00 PM

DETAILS

Events

Technical Knowledge: Rethinking Technical Communication Teams

Independent Consulting 101 – Going Out on Your Own

The Unified Content Repository: How to Break Down Silos and Unify the Content Management and Delivery Experience

Meet Your Customers: An Introduction to Jobs-to-be-Done Copy

Meet Your Customers: An Introduction to Jobs-to-be-Done Copy

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