Live Webinars

How is content strategy and technical communication viewed in your organization? Do the C-Suite executives think of your department as a core part of the development team, or a burdensome commodity to be acquired at the lowest possible price given an acceptable level of quality? What can you be doing to promote your corporate value and advance your career? Attend this webinar and find out!

Register Now: Members: $29 USD; Nonmembers $99 USD Learning Experience Design (LXD): A Day in The Life Thursday, 19 November 2020 - 11:30 AM EST (GMT-5) Creating amazing learning experiences that drive engagement and behavior change with measurement that matters is a tremendous, yet very rewarding undertaking. Before we can sketch out our first idea, [...]

If you’re responsible for documentation of any kind, you know the pain points associated with planning for creation, delivery, and governance. Much documentation now has to live in variety of formats and cater to several audiences. Learn the secrets to effective documentation project management, including research, content development, publication, and governance.

Are you familiar with the Flynn effect? It states that each generation of children is getting smarter than the previous generation. Needless to say, so are products. Think Driverless cars! But what’s happening with your help content? Is it keeping pace with Flynn’s users? Tune in to this webinar to listen to the challenges users face with traditional content and some of the ways to address these challenges. Let’s look at what makes content intelligent and how you can create such content. Flynn will be pleased.

My boss, the King of Continuous Improvement, threw down the gauntlet when we set my goals for last year. He asked me to come up with tangible ways to measure and improve the quality and completeness of our user documentation. We all know that measuring documentation is an extraordinary complicated thing to do. And just how do we know our documentation is complete? In this session, I will share with the several initiatives my team took to tackle this challenge with hopes of inspiring you to take a fresh look at how you might improve the performance of your own team and the satisfaction of your customers with the content you produce.