Conference Room Prototyping: A Human-Centered Way to Choose Authoring Tools
When it comes to buying content management tools, the typical process is to gather requirements and perhaps issue an RFP. However, that tends to focus all the attention on the feature list and technical specifications, rather than the key team processes and functions that the tool should support. As a result, many businesses buy solutions […]
Documentation is Dead! or: How I learned to Stop Worrying and Love the Technology
It’s not business as usual. Technology innovations from mobile platforms to the Internet of Things to Augmented Reality, are challenging almost every aspect of authoring and delivering technical content. Furthermore, user expectations, especially of millennials, are evolving and traditional means of delivering technical content are no longer meeting their needs. In this webinar, I will […]
UX 101: Making Great Human Experiences
This session will provide you with the tools you need to get started doing User Experience (UX) work right away. Carol will introduce small, iterative steps to understand your customer’s (users, patients, colleagues, etc.) desires, needs and abilities. Three quick and inexpensive UX research methods will be introduced that will provide you with rich information […]
Social Media and its Implications for Content Strategy
Modern forms of communication have taken over our daily lives. Where were we before Facebook, Twitter, and LinkedIn? While many of us use some or all of these in our personal lives, it’s not always obvious where and how these play into content strategy. When it comes to working with social media in an organization: […]