Documentation managers struggle to quantify the productivity of team members. How can you tell which writer is overloaded and which could take on more? How do you know when work is fairly distributed among the team members? How do you quantify a suspicion that one writer needs a promotion and another needs coaching?
Join STC and Juliet Leckenby on Wednesday, 17 November, from 1:00–2:00 PM EST (GMT-5) for the webinar Measuring Productivity to get the answers to these questions and others. And if you’d like, read her article in the September/October issue of Intercom for background information or to prepare.
A simple, spreadsheet-based system can be used as a guideline for determining the distribution of the team’s workload—counting pages just won’t do. This spreadsheet can also be used as a simulation tool to determine how different scenarios redistribute workload. The resulting metrics can also provide one method of input to performance reviews, and to justify promotions and additional headcount.
A simple tool can start answering some of the difficult questions of productivity metrics. Learn how with Juliet Leckenby and STC.
Note: This webinar is based on a session given at the 2010 STC Summit.