Task Analysis for Developing Policies & Procedures Content Users Need and Prefer
19 October 2010, 12:00 PM–1:00 PM EDT (GMT-4)
$49 General Admission, $39 STC General Members, $29 P&P SIG Members
In a presentation filled with anecdotes and examples, Raymond Urgo presents the principles and techniques for analyzing business processes and tasks that enable you to design policies and procedures topics and content that are performance-based, not subject-based. He reveals his tips on applying the task analysis method and its results to demonstrate a business need, build rapport, and manage content development projects effectively.
Raymond E. Urgo is an internationally recognized expert, educator, leader, author, and speaker in policies and procedures communication. His firm, Urgo & Associates, provides consulting services on the development and management of policies and procedures systems and information in organizations, and it publishes the award-winning e-newsletter The Policies & Procedures Authority.