Do you believe you don’t need to be on Twitter? Cloud Ave presents 10 questions to ask technical communicators who don’t think they should be on Twitter.
WritersUA discusses how using stories can lead to a better user experience.
STC President Mike Hughes blogs about personas as user assistance and navigation aids, using the TCBoK as an example.
The WW ID Community and Standards at IBM has developed a survey to assess the value users place on documentation. Says IBM, “The purpose of this survey is to collect data on the importance of quality technical information. Technical information is defined here as the technical content of the products and solutions that you access through mechanisms such as information centers, embedded help in the user interface, the Support Portal, the developerWorks Web site, and IBM Redbooks publications. This questionnaire takes only a few minutes to complete. When you finish, click Submit Survey to send your responses.” IBM will share the results of the survey with STC.
And finally, Doc-To-Help attended the 2010 Summit with what I thought was a brilliant marketing idea: “Our products knock your socks off, so here’s a pair of free socks.” It’s become so popular that they’re offering free socks to all during the month of June!