Links of Interest, 10 September: Twitter, Tech Writing, UX, and More

Shel Holtz shows how companies can use Twitter as part of their customer service efforts. 

Tom Johnson polled his readers and compiled a list of 40 foundational books for technical writing.

STC member Nicky Bleiel was published twice recently. She wrote for TC World on how to quickly evaluate software documentation projects and wrote a feature article for TechCom Manager on enhancing the user experience with social media.

Want to follow all the STC communities on Twitter? Rick Sapir put together a great tool that not only lists the Twitter accounts of our communities but allows you to follow them with just one click! Thanks, Rick, for putting that together.

And finally, Twitter user StubbornlyWrite came up with what I found to be a great definition of technical communicator: “A good technical communicator is someone who can tell you to go to hell in such a way that you can actually find the place.”